[Remote] Retirement Claims Management Specialist

Note: The job is a remote job and is open to candidates in USA. Protective Life is dedicated to helping customers protect against life's uncertainties, and their Retirement Claims team plays a vital role in this mission. As a Retirement Claims Management Specialist, you will manage Annuity and Life claims, ensuring accurate and efficient processing while maintaining high service standards and compliance with regulatory requirements.ResponsibilitiesWork collaboratively in a team environment to support a wide variety of complex Annuity and Life claims transactions and related problem solvingHandle customer and provider inquiries, requests, and issue resolution with accuracy and professionalismProvide clear and accurate information across multiple companies and a variety of insurance productsAssist customers with diverse needs, communication styles, and temperaments while maintaining high service standardsProcess, review, and approve Annuity and Life claims up to $500,000 in accordance with company policies and proceduresParticipate in cross-training initiatives as assigned by management to maintain team flexibility and coverageEnsure compliance with regulatory requirements and internal controls throughout the claims processPerform additional duties and special projects as required to support business needsSkills1+ years in annuity, retirement, or finance OR a bachelor's degree in business or related fieldMinimum 6 months experience meeting production goals in a fast-paced settingStrong communication, customer service, problem-solving, and teamwork abilitiesAbility to master multiple systems, handle diverse customers, and adapt to changing environmentsMaintain productivity and quality above team standards while ensuring consistent communication and service throughout processesBenefitsComprehensive health, dental and vision insuranceMental health benefitsEmployee assistance programPaid time offPaid parental leaveShort-term disabilityCultural observance dayContributions to healthcare accountsPension plan401(k) plan with Company matchingProHealth RewardsCompany OverviewProtective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is http://www.protective.com/.Company H1B SponsorshipProtective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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