[Remote] Reputation & Brand Specialist

Note: The job is a remote job and is open to candidates in USA. Lithia & Driveway is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle. As a Reputation and Brand Specialist, you will enhance and maintain the dealership's reputation through online reviews, social media content management, and client engagement.ResponsibilitiesRespond promptly to online reviews and messages across review sites and social platformsEscalate significant negative reviews to appropriate teams for resolutionIdentify themes in customer feedback and counsel clients on improvementsCreate and manage monthly content calendars for dealership social media profilesPost engaging, organic content while ensuring posts are timely and align with the brand voiceOversee the design of social media profiles, including Facebook covers, profile pictures, and Twitter profilesEngage with the social community by engaging and responding to contentCommunicate with dealership clients weekly to provide updates on activities and strategiesPrepare and distribute monthly reports summarizing performance metrics and insightsAct as a trusted advisor, anticipating client needs and delivering solutions efficientlyCollaborate with internal creative teams to design and publish visually appealing graphicsResearch and share relevant content from local events and organizations to foster community connectionsMonitor social media trends and identify opportunities for visibilitySeek opportunities for public relations initiatives, such as highlighting awards or charitable activitiesSkillsStrong attention to detail and sense of urgencyExcellent active listening and critical thinking skillsEffective time management and ability to prioritize tasksHigh School graduate or equivalent, 18 years or older requiredEnjoys working in cross-functional teams and thrives in a collaborative environmentBachelor's degree preferredFamiliarity with social media tools and reputation management platforms is a plusBenefitsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsCompany OverviewLithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is https://www.lithiadriveway.com/.



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