[Remote] Representative II, Customer Service Operations - New Patient Onboarding

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a distributor of pharmaceuticals and a provider of performance and data solutions for healthcare facilities. They are seeking a New Patient Onboarding Representative responsible for verifying patient insurance coverage and ensuring compliance with relevant laws and regulations.ResponsibilitiesThe New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverageResponsible for verifying patient insurance through either a phone call of webReprocessing ordersMultitaskingCompleting 53+ audits per dayContact the primary and secondary insurance and obtain all pertinent information per standard department procedureProcess and enter manufacturer and HCP referrals per standard department procedureEnter all information into the computer insurance screenVerify all benefits and determine if collection is neededForward orders to the appropriate destination or queueAssist in team projects as neededComply with laws and regulations as they pertain to services provided by the CompanyThis includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA PlansPromptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policyRepresent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materialsAs applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trendsAttend all required Compliance, HIPAA and other scheduled trainingAs applicable, present to management and staffIdentify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customersSupport and demonstrate the Company’s valuesSkillsHS Diploma, GED or equivalent experience1+ years' experience in related fieldDetail-orientedGood communication skills written & verbalGood computer skillsBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsCompany OverviewCardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.Company H1B SponsorshipCardinal Health has a track record of offering H1B sponsorships, with 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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