[Remote] Representative II, Customer Service - New Patient Care

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare services and products company, and they are seeking a Representative II for Customer Service in New Patient Care. This role is responsible for engaging with patients to initiate service and ensure timely delivery of medical equipment and supplies, focusing on providing exceptional customer service and support throughout the onboarding process.ResponsibilitiesServes patients over the phone to initiate their first order of diabetes testing supplies and related productsConducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding processProvides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informedCollects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulationsMaintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per monthEnsures timely processing and shipment of patient orders, meeting or exceeding individual and department goalsCollaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issuesDocuments all interactions and maintains detailed notes in the company system for continuity and complianceDemonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary suppliesUpholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scamsSkills1-3 years of customer service experience in a call center environmentHigh School Diploma, GED or equivalent work experienceBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsCompany OverviewCardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.Company H1B SponsorshipCardinal Health has a track record of offering H1B sponsorships, with 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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