[Remote] Renewals Specialist

Note: The job is a remote job and is open to candidates in USA. Abnormal AI is a company focused on customer satisfaction and revenue growth, and they are seeking a Renewals Specialist. This role involves managing the full renewal lifecycle, ensuring timely contract renewals, and identifying upsell opportunities to enhance account value. Responsibilities Manage the end-to-end renewal process for assigned accounts or territories Partner with Customer Success and Account Management to maintain high customer satisfaction Track renewal milestones, follow up on key dates, and ensure timely execution Support contract negotiations, aligning terms with customer and business needs Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value Flag and escalate renewal risks as needed Contribute to accurate forecasting and reporting Use data and insights to support value-driven customer conversations Collaborate with channel teams to ensure a smooth partner experience Skills 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role Understanding of customer relationship management and SaaS sales processes Basic negotiation, upsell, and objection-handling skills with a growth mindset Strong communication, organization, and follow-up skills Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus Awareness of customer lifecycle stages and early renewal risk indicators Familiarity with Abnormal's products and services, with the ability to support forecasting and reporting Benefits Bonus or incentive compensation Equity Comprehensive benefits package Company Overview Abnormal AI is the leading AI-native human behavior security platform. It was founded in 2018, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 1001-5000 employees. Its website is