[Remote] Remote - Technical Assistant

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a global provider of omnichannel customer experience and business support solutions. The Remote Technical Assistant role provides real-time support to field technicians, resolving provisioning, facility, and inventory issues while ensuring smooth service delivery and maintaining service continuity. Responsibilities Provide real-time operational support to field technicians for installation, repair, and service assurance activities Resolve facility, provisioning, and inventory-related issues Serve as the primary contact for inbound calls and chats from internal teams and field personnel Support service order processing, fallout resolution, and status inquiries Maintain, validate, and update inventory and facility records in provisioning and inventory systems Coordinate with Field Operations and other teams to resolve complex service or network issues Document actions and updates in designated systems Skills High-speed wired Ethernet internet connection (no Wi-Fi, satellite, or hotspot) Upload speed of 25 Mbps and download speed of 50 Mbps Internet provider with 1% or less packet loss Cell phone or tablet with Android 8.0+ or iOS 14+ and Microsoft Authenticator application installed Must reside in the State of North Carolina Computer and equipment will be provided for this remote position Benefits Medical, Dental, and Vision Coverage with multiple plan options Telemedicine and Mental Health Support Paid Time Off that increases with tenure 401(k) with Company Match Employee Assistance Program with counseling and wellness resources Company-paid Life and Disability Insurance Tuition-free business degrees through an affiliated business school for employees and eligible family members Voluntary benefits such as accident, critical illness, and hospital coverage Additional perks including legal assistance, identity protection, and pet insurance Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is