[Remote] REMOTE CUSTOMER SUPPORT & TRAINING SPECIALIST - Software Company (UTAH)
Note: The job is a remote job and is open to candidates in USA. Rumple is a fast-growing software company based in Southern Utah, and they are seeking a Customer Support & Training Specialist to assist customers in utilizing their platform. The role involves conducting live training sessions, troubleshooting issues, and providing exceptional customer support throughout the day. Responsibilities Run live, one-on-one Zoom trainings with customers Answer support emails and phone calls Troubleshoot and compare data between systems Create quick training videos and walkthroughs (Loom, etc.) Test workflows and report issues to the team Help wherever needed across the team Skills Outgoing and comfortable working directly with customers Strong communication skills Ability to troubleshoot and solve problems quickly Experience with remote training (Zoom or similar) Comfortable answering phones and supporting customers Proficient using a Mac computer Comfortable working in Excel Experience using ChatGPT in your workflow Familiarity with AI tools like Claude and how they can be used Experience with or ability to quickly learn Loom, Camtasia, or similar tools Company Overview Rumple is a media sales platform that simple sales tool focused on making radio and media salespeople successful. It was founded in 2014, and is headquartered in Saint George, Utah, USA, with a workforce of 11-50 employees. Its website is