[Remote] Remote Customer Service Representative I - RMTA

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative I to support client customers as the first point of contact, responsible for answering calls and resolving inquiries with empathy and efficiency. Responsibilities Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems Identify customer needs to ensure the customer is provided complete and accurate information Process required transactions via mainframe or web-based applications Submit research requests in a concise yet accurate manner Maintain a thorough knowledge of the company and client programs, policies, and technology Communicate effectively in a warm and empathetic manner Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals Provide support to other positions/operations in cases during heavy workloads or absences Skills Must reside in Florida to be considered Must be at least 18 years of age or older Must have a High School Diploma, or equivalent Must be able to submit to a background check and drug test Must be able to work any shift Monday-Friday between 7am – 7pm Customer Service Experience The ability to convey complex information in clear and concise terms to ensure customer understanding Strong work ethic Effective and accurate written and verbal communication skills Effective problem-solving skills Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Benefits Remote - Work From Home Full-time Employment with Benefits day one including paid Holidays. Paid Training Health insurance coverage Voluntary dental and vision programs Life and disability insurance A retirement savings plan Paid holidays Paid time off (PTO) or vacation and/or sick time Company Overview Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Conduent has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.