[Remote] Remote Bilingual (English And Japanese) IT Help Desk Specialist

Note: The job is a remote job and is open to candidates in USA. TEKsystems is a leading provider of business and technology services, and they are seeking a Remote Bilingual (Japanese/English) IT Help Desk Specialist. This role will support end users in both the United States and Japan with IT troubleshooting and requires strong customer service skills and fluency in both languages. Responsibilities • Supporting end users in both the United States and Japan with IT troubleshooting Skills • 2+ years of IT help desk/service desk experience (specifically IT call resolution experience) • Fluent in both English and Japanese (speaking and writing) • Previous experience with a ticketing system and creating tickets • Knowledgeable in Active Directory and resetting passwords • Strong customer service experience Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Company Overview • At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America, It was founded in 1994, and is headquartered in Hanover, Maryland, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • TEKsystems has a track record of offering H1B sponsorships, with 41 in 2025, 52 in 2024, 33 in 2023, 22 in 2022, 36 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job