[Remote] RCM Cust Svc Support Rep-10am-7pm EST - Remote - Patient Customer Service

Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Customer Service Support Rep within the Revenue Cycle Management Division to join their team. The role involves answering inbound calls from patients and resolving inquiries while maintaining performance goals.ResponsibilitiesAnswer 80+ inbound calls per day from patients, doctor's office or private insurance carriersInitiate payment plans for patients for outstanding balancesRoutinely utilize multiple resources to resolve patient inquiries while on the phoneMaintain performance goalsAbility to become proficient with processes after completing a structured training programSkillsHigh School Diploma or GED equivalent1 year or more customer service experienceAbility to work and learn in a fast-paced environmentAttention to detail and focusedPerform successfully in a team environmentExcellent organizational skillsProficiency navigating multiple computer screens and applicationsAlpha-Numeric data entry proficiencyExcellent communication skillsEnergetic, passionate customer serviceSeek solutions to challenging patient billing issues1 year or more call center experience1 year or more medical billing, insurance claims, and explanation of benefits1 year or more patient billingBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanCompany OverviewFortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.Company H1B SponsorshipFortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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