[Remote] Quality Assurance Specialist (Home Care QA Visits)

Note: The job is a remote job and is open to candidates in USA. Ambercare is committed to helping older adults and individuals with disabilities live safely and independently at home. The Quality Assurance Specialist will conduct in-home visits to monitor the quality of services provided by Home Care Aides and ensure care plans meet client needs. Responsibilities • Monitors client’s condition and performance of duties by Home Care Aides • Maintains all company and Department on Aging rules, regulations, and standards • Conducts home visits to new clients to welcome and review the Welcome Packet • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed • Prepares and completes accurate evaluation reports and case notes as needed • Maintains schedules to assure timely completion of all assigned home visits • Attends weekly branch meetings • Maintains a high degree of confidentiality at all times due to access to sensitive information • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department • Follows all Medicare, Medicaid, and HIPAA regulations and requirements • Abides by all regulations, policies, procedures and standards • Performs other duties as assigned Skills • Minimum of 3 years' experience working in the field of senior services or a related social service field • Excellent oral and written communication skills • Strong interpersonal skills • Ability to prioritize and handle high call volumes • Client-focused and customer service-driven • Proficient in Microsoft Word, Excel, and Outlook • Must have reliable transportation, valid driver's license and insurance for travel within the branch service area Benefits • Medical, Dental and Vision Benefits • Company matched 401K • Continued Education • Monthly Agency Bonus Potential • PTO Plan • Retirement Planning • Life Insurance • Employee discounts Company Overview • Ambercare is a provider of personal care, hospice and home health services. It was founded in 1994, and is headquartered in Belen, New Mexico, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job