[Remote] Quality Assurance Analyst

Note: The job is a remote job and is open to candidates in USA. EchoStar Corporation is reimagining the future of connectivity with a diverse range of services including satellite television and smart home installations. They are seeking a highly motivated Quality Assurance Analyst to support field technicians and uphold quality standards across their services. Responsibilities Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360 Manage and process work orders, ensuring strict adherence to established protocols and workflows Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standards Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently escalate complex issues as required Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls Oversee routine data backups and accurately update critical performance metric reports Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans Conduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspections Potential involvement in M&D IT Tickets, contributing to critical system support Skills Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment Availability to work Pacific Standard Time (PST) business hours Availability to work on Saturdays and/or Sundays Benefits Flexible spending accounts HSA A 401(k) Plan with company match ESPP Career opportunities A flexible time away plan Company Overview EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands. It was founded in 1980, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is