[Remote] QA Analyst Conversational AI
Note: The job is a remote job and is open to candidates in USA. Rifa AI builds AI agents for high volume regulated industries like debt collection, and they are seeking a QA Analyst to audit and improve chatbots, voicebots, and ticket management workflows used in US debt collection. This role focuses on conversation quality, compliance, and smooth handoffs between AI and human agents. Responsibilities • Review chatbot and voicebot conversations for accuracy, tone, and compliance • Test verification, payment discussion, disputes, transfers, and session closures • Audit ticket creation, categorization, and resolution workflows • Review call recordings and transcripts to identify gaps and improvements • Create test cases and share clear feedback with product and engineering teams Skills • 3 plus years of experience in US debt collection QA or operations • Strong understanding of collections call flows and compliance scenarios • Experience with chatbots, voicebots, or automated customer systems • Strong attention to detail and ownership mindset Company Overview • Rifa AI automates tasks across internal tools using adaptive, learning AI agents It was founded in 2023, and is headquartered in Milpitas, California, USA, with a workforce of 11-50 employees. Its website is Apply tot his job