[Remote] Provider Success Associate

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. As a Provider Success Associate, you will support a network of over 21,000 providers in growing their practices, ensuring they feel confident and equipped throughout their journey. Responsibilities Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes Skills You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders You take ownership and move quickly, with a natural bias for action in time-sensitive workflows You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence You have previous experience in customer success or post-sales account management, healthcare operations, education, clinical environments, or fast-paced support roles Benefits Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Company Overview Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is