[Remote] Program Operations Specialist

Note: The job is a remote job and is open to candidates in USA. UMass Chan Medical School is seeking a Program Operations Specialist to provide technical support for specialized software applications. The role involves training customers, resolving technical issues, and collaborating with team members to enhance service delivery and customer satisfaction. Responsibilities Provide 1:1 training and support to customers with application features and functions Disseminate accurate program requirements and policies to customers Promptly resolve end user programmatic and technical questions, providing appropriate solutions and assistance Escalate technical/system issues appropriately, including gathering and providing detailed documentation to support and explain the issues Perform various RMTS-related operational tasks in accordance with specific program requirements, internal procedures, and time sensitive deadlines Monitor and manage end-user software access according to internal control procedures Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements Collaborate with other team members and leverage team resources to continuously improve service delivery, performance and customer satisfaction Keep abreast of any regulatory or program changes Skills Bachelor's Level Degree or equivalent work experience 1-3 years of related experience including but not limited to customer technical support, helpdesk support, program administration or coordination Strong organizational skills Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams) Demonstrated ability to work independently or as team player to achieve objectives Strong oral and written communication skills Exceptional customer service skills Prior customer service focused work experience preferred Federal claiming experience Familiarity with Random Moment Time Study or other cost allocation tools Company Overview Massachusetts’ first and only public academic health sciences center is made up of three graduate schools. It was founded in 1962, and is headquartered in Worcester, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship UMass Chan Medical School has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.