[Remote] Product Specialist - Tier 1

Note: The job is a remote job and is open to candidates in USA. WEX is a company focused on customer engagement and service. The role of Product Specialist - Tier 1 involves interacting with customers through various channels to resolve issues, answer questions, and provide education while meeting service quality goals.ResponsibilitiesAnswering incoming calls and engaging with our customers over the phoneResponding to customer emails and chats in a timely mannerAssisting participants by answering questions, solving problems, and educatingCustomize interactions to the individual customer’s personality and situationMeet monthly customer service statistical goals and quality standardsBeing the initial point of contact for problem-solvingUtilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interactionPrescribing the fastest and easiest resolution to the problemInfluence customers for a win-win solutionEducate customers on other alternatives or features not already consideredLead with excellent written and verbal communication skillDemonstrates the WEX Core Values dailyAbility to learn, develop, and excel in a virtual environmentSkillsExcellent written and verbal communication skillsProblem-solving skillsAbility to work effectively in a virtual environmentAvailability to high speed internetMust have a private work spaceAbility to work between the hours of 7:45AM – 7:00PM EST, Monday – FridayExperience in a customer service related positionHigh volume call experienceFamiliarity with Google WorkspaceFamiliarity with a Help Desk Ticketing SystemBenefitsHealth, dental and vision insurancesRetirement savings planPaid time offHealth savings accountFlexible spending accountsLife insuranceDisability insuranceTuition reimbursementAnd moreCompany OverviewWex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is http://www.wexinc.com.



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