[Remote] Product Engineer

Note: The job is a remote job and is open to candidates in USA. Alchemy is a company focused on bringing web3 to a billion people by providing essential tools for building onchain products. The Customer Product Engineer role involves engaging with developers, providing technical support, and influencing product development based on user feedback. Responsibilities Build and ship code while working directly with customers to diagnose system-level issues across APIs, infrastructure, and on-chain workflows Translate real user pain into insights that shape what we build next Partner across Product and Engineering by surfacing product gaps, tracking adoption, and influencing the roadmap through data and intuition Drive developer activation by designing better onboarding flows, examples, and integrations Represent the developer perspective in product and engineering discussions, advocating for usability, reliability, and scale Thrive in ambiguity, move fast, and help us scale what’s working Skills 1+ years of experience in developer, customer engineering, or technical support roles Technical background - Computer Science degree, bootcamp, or self-taught with real-world projects Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity) Comfortable debugging API requests, dev environments, and blockchain-related tools Excellent written and verbal communication skills - especially in online community settings Strong prioritization, time management, and attention to detail Experience working in crypto / Web3, or built a relevant side project a plus Founder experience is a plus Benefits Medical, Dental, & Vision Gym Reimbursement Home Office Build-out Budget In-Office Group Meals Wellbeing & Mental Health Perks Learning & Development Stipend Company Sponsored Conferences & Events HSA and FSA Plans Fertility Benefits Comprehensive medical, dental, and vision coverage 401k Unlimited flexible time off Company Overview Alchemy is a developer platform that helps companies to build reliable decentralized applications. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Alchemy has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.