[Remote] Pro Support Frontline Representative

Note: The job is a remote job and is open to candidates in USA. Angi is a company dedicated to connecting homeowners with reliable professionals for home services. They are seeking a Pro Support Frontline Representative to manage the health and success of Pros' businesses through expert consultation and technical support, ensuring long-term retention and satisfaction. Responsibilities Provide real-time support for web and app experiences, guiding Pros through digital walkthrough to manage their profiles effectively from the field Conduct high-level discussions regarding Pay-per-Lead and Subscription products, explaining ROI and product value to align with the Pro's business goals Maintain up-to-date knowledge of Angi products, policy changes, and trade-specific challenges to provide accurate, high-impact solutions Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to improve both the Pro experience and the company's bottom line Triage unresolved issues to cross-functional teams (Product, Billing, Sales) while effectively communicating the 'voice of the Pro' to internal stakeholders Actively participate in coaching and calibration sessions converting constructive feedback into immediate, measurable skill-building Skills 1-2+ years experience in a high-volume inbound customer support or account management role, ideally within the Tech or SaaS space The ability to navigate multiple tools simultaneously (such as Salesforce, Maestro, and Looker) while troubleshooting mobile apps across iOS and Android Exceptional verbal and written communication skills, with the poise to handle escalated or high-pressure calls professionally The ability to understand small business pressures and explain complex policies with clarity, respect, and a 'partner' mindset A self-starter mentality with the discipline to stay focused in a fast-paced environment and the initiative to seek out answers independently A growth mindset and the flexibility to thrive in an environment where products, procedures, and priorities evolve rapidly Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community Benefits 5% Annual Bonus Company Equity Full medical, dental, vision package to fit your needs Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday Pet discount plans & retirement plan with company match (401K) Technical equipment (i.e. laptop) provided Company Overview Angi is a technology-based tool that helps homeowners find home improvement and property renovation professionals. It was founded in 1995, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is