[Remote-Position] Remote Live Chat Associate
Quick Overview:Compensation: a competitive salaryPosition: Remote Live Chat AssociateStart Date: Immediate openings availableLocation: RemoteCompany: Workwarp   *Job Title:** Remote Live Chat Associate
 *Company:** Core-Mark Holding
 *Location:** Seattle, Washington, US...
 *Job Type:** Part-Time
 *Seniority:** Associate Level
 *Years of Experience:** 4
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### Job Description
Core-Mark Holding is looking for a dedicated and reliable **Remote Live Chat Associate** to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand.
### Key Responsibilities
- **Customer Engagement:** Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services.
- **Problem Resolution:** Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction.
- **Account Management:** Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions.
- **Feedback Collection:** Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes.
- **Product Knowledge:** Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries.
- **Collaboration:** Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality.
- **Performance Metrics:** Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team.
- **Documentation:** Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance.
### Requirements
- **Experience:** A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support.
- **Technical Skills:** Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite).
- **Personality Traits:** Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work.
- **Soft Skills:** Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively.
- **Communication Skills:** Outstanding verbal and written communication skills to convey information clearly and professionally.
- **Flexibility:** Ability to adapt to changing priorities and work effectively in a fast-paced environment.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Medical Coverage:** Access to comprehensive medical coverage to support your health and well-being.
- **Travel & Spending Expenses:** Reimbursement for certain travel-related expenses and provisions for business-related spending.
### Working Environment
At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture.
### Application Deadline
 *Deadline to Apply:** October 10, 2024
### Equal Opportunity Statement
Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
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If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
 *Company:** Core-Mark Holding
 *Location:** Seattle, Washington, US...
 *Job Type:** Part-Time
 *Seniority:** Associate Level
 *Years of Experience:** 4
---
### Job Description
Core-Mark Holding is looking for a dedicated and reliable **Remote Live Chat Associate** to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand.
### Key Responsibilities
- **Customer Engagement:** Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services.
- **Problem Resolution:** Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction.
- **Account Management:** Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions.
- **Feedback Collection:** Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes.
- **Product Knowledge:** Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries.
- **Collaboration:** Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality.
- **Performance Metrics:** Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team.
- **Documentation:** Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance.
### Requirements
- **Experience:** A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support.
- **Technical Skills:** Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite).
- **Personality Traits:** Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work.
- **Soft Skills:** Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively.
- **Communication Skills:** Outstanding verbal and written communication skills to convey information clearly and professionally.
- **Flexibility:** Ability to adapt to changing priorities and work effectively in a fast-paced environment.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Medical Coverage:** Access to comprehensive medical coverage to support your health and well-being.
- **Travel & Spending Expenses:** Reimbursement for certain travel-related expenses and provisions for business-related spending.
### Working Environment
At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture.
### Application Deadline
 *Deadline to Apply:** October 10, 2024
### Equal Opportunity Statement
Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
---
If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now