[Remote-Position] Northern Kentucky Work at Home Part Time
Your next career move could be with Home Part Time Customer Service as a Northern Kentucky Work! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.   Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands  QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®  all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Who We Are
Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:
 Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
 Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
 Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
Your Impact
 Busy day handling a high volume of inbound customer inquiries
 Offer additional products on each customer interaction
 Assist customers with questions while personalizing the experience for each caller
 Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
 Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
 Report to an assigned Customer Service Supervisor
What You Bring
 You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
 Learn and work in a virtual environment with a set schedule and structured day
 Communicate with a variety of customer styles, peers, and leaders
 Navigate multiple systems and screens while assisting customers
 Can sit for long periods of time
 Follow Cornerstone Brands computer system requirements
 Troubleshoot own technical problems (in partnership with IT when needed)
 Available to work weekends, holidays and additional hours
Compensation
 Starting rate is $15.00/hour
 $1.00/ hour additional for any hours worked 6pm-6am
 $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
Your Training Schedule
 8 Weeks: Monday  Friday
 8:00 am  2:00 pm ET or 3:00 pm  8:00 pm ET
Your Work Schedule
 Work a set part time schedule: 20 hours per week
 Work schedules are not Monday - Friday
 5 Day work schedules, working 4 hour set shifts
 Set schedule will include one weekend day and one weekday off
System Requirements
 Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
 Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
 Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
 High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
 Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
 Webcam and able to appear on camera for meetings and trainings
The Application Process
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
Remote work is not permitted in NYC at this time.
Join us as we enrich lifeÂs everyday moments  including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, youÂll love it here. If youÂre excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, youÂll find amazing projects to work on. If you want to grow professionally and learn every day, youÂll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, youÂll be amazed at whatÂs available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do WhatÂs Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
[email protected]
for assistance. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Who We Are
Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:
 Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
 Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
 Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
Your Impact
 Busy day handling a high volume of inbound customer inquiries
 Offer additional products on each customer interaction
 Assist customers with questions while personalizing the experience for each caller
 Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
 Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
 Report to an assigned Customer Service Supervisor
What You Bring
 You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
 Learn and work in a virtual environment with a set schedule and structured day
 Communicate with a variety of customer styles, peers, and leaders
 Navigate multiple systems and screens while assisting customers
 Can sit for long periods of time
 Follow Cornerstone Brands computer system requirements
 Troubleshoot own technical problems (in partnership with IT when needed)
 Available to work weekends, holidays and additional hours
Compensation
 Starting rate is $15.00/hour
 $1.00/ hour additional for any hours worked 6pm-6am
 $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
Your Training Schedule
 8 Weeks: Monday  Friday
 8:00 am  2:00 pm ET or 3:00 pm  8:00 pm ET
Your Work Schedule
 Work a set part time schedule: 20 hours per week
 Work schedules are not Monday - Friday
 5 Day work schedules, working 4 hour set shifts
 Set schedule will include one weekend day and one weekday off
System Requirements
 Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
 Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
 Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
 High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
 Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
 Webcam and able to appear on camera for meetings and trainings
The Application Process
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
Remote work is not permitted in NYC at this time.
Join us as we enrich lifeÂs everyday moments  including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, youÂll love it here. If youÂre excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, youÂll find amazing projects to work on. If you want to grow professionally and learn every day, youÂll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, youÂll be amazed at whatÂs available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do WhatÂs Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
[email protected]
for assistance. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now