[Remote-Position] IT User Support Specialist (Remote)
We are seeking a results-driven IT User Support Specialist! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â This a Full Remote job, the offer is available from: United States
IT User Support Specialist for systems, software and hardware  Canada (remote)
THE COMPANY
Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.
As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.
KEY RESPONSIBILITES
 To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
 Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
 Install, modify, diagnose and repair (where possible) computer hardware and software.
 Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
 Escalating unresolved queries to the next level of support
JOB DUTIES
 2 years and above experience in IT user support
 Advanced troubleshooting and multi-tasking skills
 Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
 Good knowledge of setting up, configuring and using both Windows and Mac platforms
 Strong knowledge of API
 Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
 Strong client-facing and communication skills with strong customer service focus
REMUNERATION
CAD55, 000 to CAD65, 000 plus a whole host of benefits
NEXT STEP
Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; [email protected]?
This offer from "Axiom Recruit" has been enriched by Jobgether.com and got a 72% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
IT User Support Specialist for systems, software and hardware  Canada (remote)
THE COMPANY
Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.
As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.
KEY RESPONSIBILITES
 To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
 Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
 Install, modify, diagnose and repair (where possible) computer hardware and software.
 Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
 Escalating unresolved queries to the next level of support
JOB DUTIES
 2 years and above experience in IT user support
 Advanced troubleshooting and multi-tasking skills
 Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
 Good knowledge of setting up, configuring and using both Windows and Mac platforms
 Strong knowledge of API
 Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
 Strong client-facing and communication skills with strong customer service focus
REMUNERATION
CAD55, 000 to CAD65, 000 plus a whole host of benefits
NEXT STEP
Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; [email protected]?
This offer from "Axiom Recruit" has been enriched by Jobgether.com and got a 72% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now