[Remote-Position] Help Desk Associate (Night Shift)
Quick Overview:Location: RemotePosition: Help Desk AssociateCompany: WorkwarpCompensation: a competitive salaryStart Date: Immediate openings available  Work Timings: Monday to Friday, 10 PM to 6 AM CST (Remote)
Role Description:
The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities:
 Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
 Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
 Assisting with the implementation of IT strategy
 Assist with company expansion and network infrastructure
 Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
 Working with vendors to manage network infrastructure
 Deploying hardware for new employees
 Keep accurate inventory of all IT related equipment
 Other duties as assigned
What are we looking for?
We're looking for motivated professionals with:
 Phenomenal customer service skills
 Ability to communicate clearly
 Flexible and positive attitude
 Passion for technology and using it to solve problems
 High level of organization, reliability, and independence
 Orientation toward detail
 Demonstrated PC skills (MS Office, Google docs)
 Ability to research emerging technologies and make recommendations that benefit our business
 Past professional experience in a fast-paced environment
 Presentation skills (ability to train new hires on basic usage / setup when starting)
 At least 2-3 years help desk experience, 2-3 network experience
 Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
 Associate's Degree required, Bachelor's degree preferred
 US work authorization Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Role Description:
The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities:
 Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
 Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
 Assisting with the implementation of IT strategy
 Assist with company expansion and network infrastructure
 Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
 Working with vendors to manage network infrastructure
 Deploying hardware for new employees
 Keep accurate inventory of all IT related equipment
 Other duties as assigned
What are we looking for?
We're looking for motivated professionals with:
 Phenomenal customer service skills
 Ability to communicate clearly
 Flexible and positive attitude
 Passion for technology and using it to solve problems
 High level of organization, reliability, and independence
 Orientation toward detail
 Demonstrated PC skills (MS Office, Google docs)
 Ability to research emerging technologies and make recommendations that benefit our business
 Past professional experience in a fast-paced environment
 Presentation skills (ability to train new hires on basic usage / setup when starting)
 At least 2-3 years help desk experience, 2-3 network experience
 Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
 Associate's Degree required, Bachelor's degree preferred
 US work authorization Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now