[Remote-Position] Guest Experience Manager, Catering
Quick Overview:Location: RemotePosition: Guest Experience Manager, CateringCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salary  About the position
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
 Execute events from both Convention logistics and Catering operations perspectives.
,
 Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
,
 Lead Convention and Catering Cast during events.
,
 Ensure overall client satisfaction with catering during events.
,
 Promote a safe work environment and food safety culture.
,
 Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
,
 Be visible and available to respond to the needs of clients, cast members, and peers.
,
 Guide cast members through event operational performance with real-time feedback.
,
 Recognize team members for outstanding performance and customer service.
,
 Set clear priorities and expectations for cast members.
,
 Build employee engagement through communication and mentoring.
,
 Work cross-departmentally to achieve shared goals and understand the impact of decisions.
,
 Identify and clear obstacles to ensure successful events.
,
 Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
 At least five years of Catering or Convention experience in a resort environment or relevant experience.
,
 Understanding of the Convention business.
,
 Experience coordinating planning, communication, execution, and evaluation of events.
,
 Creativity to find solutions and improve Guest and Client experiences.
,
 Ability to empower and manage a team.
,
 Ability to work in a fast-paced environment and lead in stressful situations.
,
 Ability to optimally resolve conflict and work effectively with cast members at all levels.
,
 Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
 At least two years of Food & Beverage Management experience.
,
 Event planning or event services experience.
,
 Talent for developing partnerships and working with all team members.
,
 Knowledge of Walt Disney World procedures.
,
 Knowledge of Matra, My Time, CDS.
,
 Lean Manufacturing/Continuous Improvement experience.
,
 Experience working in a high volume, restaurant or catering environment.
,
 Food safety certification.
Benefits
 Health and savings benefits
,
 Educational opportunities
,
 Special extras unique to Disney Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
 Execute events from both Convention logistics and Catering operations perspectives.
,
 Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
,
 Lead Convention and Catering Cast during events.
,
 Ensure overall client satisfaction with catering during events.
,
 Promote a safe work environment and food safety culture.
,
 Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
,
 Be visible and available to respond to the needs of clients, cast members, and peers.
,
 Guide cast members through event operational performance with real-time feedback.
,
 Recognize team members for outstanding performance and customer service.
,
 Set clear priorities and expectations for cast members.
,
 Build employee engagement through communication and mentoring.
,
 Work cross-departmentally to achieve shared goals and understand the impact of decisions.
,
 Identify and clear obstacles to ensure successful events.
,
 Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
 At least five years of Catering or Convention experience in a resort environment or relevant experience.
,
 Understanding of the Convention business.
,
 Experience coordinating planning, communication, execution, and evaluation of events.
,
 Creativity to find solutions and improve Guest and Client experiences.
,
 Ability to empower and manage a team.
,
 Ability to work in a fast-paced environment and lead in stressful situations.
,
 Ability to optimally resolve conflict and work effectively with cast members at all levels.
,
 Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
 At least two years of Food & Beverage Management experience.
,
 Event planning or event services experience.
,
 Talent for developing partnerships and working with all team members.
,
 Knowledge of Walt Disney World procedures.
,
 Knowledge of Matra, My Time, CDS.
,
 Lean Manufacturing/Continuous Improvement experience.
,
 Experience working in a high volume, restaurant or catering environment.
,
 Food safety certification.
Benefits
 Health and savings benefits
,
 Educational opportunities
,
 Special extras unique to Disney Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now