[Remote-Position] Customer Success Consultant (Remote)
We have an immediate opening for a dedicated Customer Success Consultant! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â This a Full Remote job, the offer is available from: United States
Job Description
Staples is business to business. YouÂre what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. WeÂre constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. **
What YouÂll Be Doing**
 Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
 On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
 Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
 Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
 Record and report on issues resolvedÂresponsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
 Educate end users to leverage self-service options and/or customer service when feasible
 Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products
What You Bring To The Table
 Ability to interface at customerÂs Manager, Director, or VP levels Strong business acumen
 Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
 Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
 Ability to function independently with minimal daily supervision
WhatÂs Needed- Basic Qualifications
 High School Diploma or GED
 2+ years of business experience
 6+ months experience using Microsoft Office
WhatÂs Needed- Preferred Qualifications
 BachelorÂs degree
We Offer
 Inclusive culture with associate-led Business Resource Groups
 Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
 Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more !
About Us
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
This offer from "Staples" has been enriched by Jobgether.com and got a 72% flex score. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Job Description
Staples is business to business. YouÂre what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. WeÂre constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. **
What YouÂll Be Doing**
 Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
 On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
 Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
 Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
 Record and report on issues resolvedÂresponsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
 Educate end users to leverage self-service options and/or customer service when feasible
 Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products
What You Bring To The Table
 Ability to interface at customerÂs Manager, Director, or VP levels Strong business acumen
 Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
 Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
 Ability to function independently with minimal daily supervision
WhatÂs Needed- Basic Qualifications
 High School Diploma or GED
 2+ years of business experience
 6+ months experience using Microsoft Office
WhatÂs Needed- Preferred Qualifications
 BachelorÂs degree
We Offer
 Inclusive culture with associate-led Business Resource Groups
 Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
 Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more !
About Us
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
This offer from "Staples" has been enriched by Jobgether.com and got a 72% flex score. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now