[Remote] PIP Claims Assistant

Note: The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, is seeking a PIP Claims Assistant to support their claims processing team. The role involves handling moderately complex claim activities, maintaining customer connections, and performing clerical duties to ensure efficient claim management. Responsibilities Makes and maintains a connection with the customer by understanding and meeting their needs May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Participates in or assists in training new or less experienced employees and demonstrating work processes Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards Receives, screens and routes incoming telephone calls and other electronic correspondence Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently Skills Performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses Handles one or a combination of claim files as directed by management Delivers compassionate service that is fast, fair, and easy to ensure customer retention Makes and maintains a connection with the customer by understanding and meeting their needs May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Participates in or assists in training new or less experienced employees and demonstrating work processes Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards Receives, screens and routes incoming telephone calls and other electronic correspondence Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is