[Remote] Performance Support Specialist - Bilingual Vietnamese

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers, and they are seeking a Performance Support Specialist. This role involves assisting in resolving customer complaints, reviewing reports, and maintaining tracking systems for complaint issues. Responsibilities Assist in resolving customer complaints escalated by internal and external business partners Review and modify Physician capitation reports Resolve repeated member issues reported multiple times Respond to and resolve escalated inquiries from other departments and external contacts Recommend process improvements Build trust through open communication with internal and external customers Follow procedures based on issues and documents received Recommend management actions concerning staff performance Maintain open information exchange with customers Multi-task, prioritize, and manage time effectively File complaints in a timely manner Conduct outreach as required Attend meetings as necessary Perform additional duties as assigned Skills High School Diploma or GED from an accredited institution Healthcare industry experience Customer service experience Excellent telephone and customer service skills Clerical or administrative experience Ability to meet strict deadlines Proficient in Microsoft Word, PowerPoint, Outlook, and Excel Associate degree from an accredited school Conflict resolution experience Experience handling complex situations and projects Experience in staff development and coaching Benefits Medical, dental, and vision coverage Incentive and recognition programs Life insurance 401k contributions (subject to eligibility requirements) Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is