[Remote] PEC OPH/Patient Engagement Center Advocate

Note: The job is a remote job and is open to candidates in USA. EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision, advance eye care, and improve lives. The Patient Engagement Center Advocate role involves providing service to patients and providers through inbound and outbound calls, scheduling appointments, and addressing customer needs while ensuring KPI goals are met.ResponsibilitiesRespond to incoming phone calls for all sites promptly and in an exceptional quality mannerAppropriately schedule patient appointments in our EMR system based on physician preferencesClearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needsThrough appropriate call control, ensure that calls are handled efficiently to attain daily call production goalsCoordinates work efforts with other team members to achieve an efficient workflow within the officeMaintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patientsAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer servicePerforms other duties that may be necessary or in the best interest of the organizationSkillsHigh School or GED1+ years related experience in a call center, customer service, medical office or as a receptionistAbility to multi-task and work multiple computer programs at onceAbility to adapt to change based on business needsProfessional in appearance and actionsLogical and Critical thinking skillsCustomer-focused with excellent written, listening and verbal communication skillsEnjoys learning new technologies and systemsDetail oriented, professional attitude, reliableExhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectationsAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and teammate support needAble to communicate effectively in English, both verbally and in writingAbility for basic to intermediate problem solving, including mathematicsIntermediate to advanced computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesPrevious medical office experiencePrevious optometric or ophthalmic experience strongly preferredBenefitsPaid Remote TrainingCompany OverviewAt EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge. It was founded in 2015, and is headquartered in St. Louis, Missouri, US, with a workforce of 5001-10000 employees. Its website is http://eyecare-partners.com.



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