[Remote] PCI Compliance Specialist, with French

Note: The job is a remote job and is open to candidates in USA. VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering a single, integrated solution for risk mitigation. The PCI Compliance Specialist will provide world-class customer support for clients navigating the PCI-DSS compliance process, ensuring timely and accurate resolutions to inquiries. Responsibilities • Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution • Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards • Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations • Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues • Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries • Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance • Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy • Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies • Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements • Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels Skills • Minimum education: High school diploma or equivalent • 1+ years of experience in a call center customer support role • Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook • Collaborative, upbeat, and customer-focused • Clear communicator with active listening skills • Professional phone presence and soft skills • Detail-oriented and able to handle multiple tasks • Solid decision-making and problem-solving abilities Benefits • Medical • Dental • Vision • Other benefits Company Overview • VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. It was founded in 2019, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job