[Remote] Payment Solutions Advisor

Note: The job is a remote job and is open to candidates in USA. Propel Holdings is a fintech company focused on providing access to credit for underserved consumers. They are seeking a Payment Solutions Advisor to manage customer inquiries, assist with account rehabilitation, and foster a positive customer experience through various communication channels.ResponsibilitiesRespond to inbound and outbound inquiries via multiple communication channelsUse multiple web-based applications for investigation and verificationAnswer customer questionsCure & rehabilitate customer accounts in arrearsCommunicate the appropriate course of action to clients in a kind and professional mannerBuild customer confidence in the services offered by the companyComplete follow-up calls on non-responsive accountsWork as a team to achieve group and individual goalsSkillsStrong work ethic with a passion for delivering outstanding customer serviceAbility to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approachDetail-orientedExcellent communication skillsSpanish language skills are an assetPrevious call center/collections experience is helpful but not requiredBenefitsGrowth and opportunity – we pride ourselves on promoting from withinIncredible company cultureCompetitive salary and health benefitsComprehensive vacation packageGroup health and dental benefitsGroup RRSP programSupport for new parentsDiverse and inclusive workplaceCompany OverviewPropel Holdings is a fintech platform that provides a credit solution to consumers. It was founded in 2011, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.propelholdings.com/.



Apply Now