[Remote] Patient Financial Advocate-Remote

Note: The job is a remote job and is open to candidates in USA. MercyOne is a healthcare organization focused on improving the health of communities in Northeast Iowa. They are seeking a Patient Financial Advocate to assist self-pay patients by assessing their financial needs, determining eligibility for assistance, and facilitating the application process for available resources. Responsibilities • Assesses clients’ financial needs of self-pay patients. • Interviews customers to determine eligibility for assistance through state, county or local organization. • Keeps knowledge of referral sources current. • Assesses financial situation and discusses financial alternatives with clients and families. • Evaluates feasibility (i.e., financial, willingness) of services and resources. • Assists patients/families in seeking resources in order to obtain needed care. • Discusses alternatives with patient and family. • Assists customers filling out government program applications. • Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received. • Documents education, referrals and the resolution of problem. • Follows-up to ensure success of plan. • Assists social workers in planning for patients’ financial needs after discharge. • Meets one-on-one with patients and families to individualize discharge plan and after-care. • Communicates recommended follow-up treatment to interdisciplinary treatment team. • Uses knowledge of referral agencies to facilitate continued treatment or placement. Skills • Provide assistance to self-pay patients. • Maintain working knowledge of governmental and community resources and offers alternatives to help the needy. • Facilitates application process and transfers. • Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare. • Assesses clients’ financial needs of self-pay patients. • Interviews customers to determine eligibility for assistance through state, county or local organization. • Keeps knowledge of referral sources current. • Assesses financial situation and discusses financial alternatives with clients and families. • Evaluates feasibility (i.e., financial, willingness) of services and resources. • Assists patients/families in seeking resources in order to obtain needed care. • Discusses alternatives with patient and family. • Assists customers filling out government program applications. • Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received. • Documents education, referrals and the resolution of problem. • Follows-up to ensure success of plan. • Assists social workers in planning for patients’ financial needs after discharge. • Meets one-on-one with patients and families to individualize discharge plan and after-care. • Communicates recommended follow-up treatment to interdisciplinary treatment team. • Uses knowledge of referral agencies to facilitate continued treatment or placement. • 0 – 2 years - Two years experience in health care finance setting preferred. • Two years experience in health care finance setting preferred. Education Requirements • Bachelors Degree: Bachelor’s degree in Social Work or related field preferred. • Bachelor’s degree in Social Work or related field preferred. Benefits • Competitive compensation • Full benefits package • Opportunity for growth throughout the system Company Overview • MercyOne is a non-profit organization that provides healthcare services to communities. It was founded in 1998, and is headquartered in Des Moines, Iowa, USA, with a workforce of 10001+ employees. Its website is Apply tot his job