Remote- Patient Access Representative- Centrali...
About the position Responsibilities • Serve as the first point of contact for patients, providing high standards of customer service and compassion. • Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients. • Ensure accurate patient data is obtained and populated into the patient record. • Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal and state regulations. • Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships. Requirements • 1-3 years of clerical and customer service experience preferred. • Experience with medical terminology and insurance plans preferred. • High School diploma required; some college education is helpful. • Ability to communicate effectively both orally and in writing, with excellent telephone etiquette. • Strong organizational skills and attention to detail are essential. • Ability to work under stress, meet deadlines, and perform daily assignments accurately. • Knowledgeable in various computer systems and proficient in using a 10-key calculator and computer keyboard. Nice-to-haves • Experience in a healthcare setting is a plus. • Familiarity with patient access processes and systems. Benefits • Comprehensive health, vision, and dental coverage starting from day one. • Paid Time Off (PTO). • Tuition reimbursement. • Employer-matched retirement funds.