Remote Overnight Lab Dispatcher & Customer Service Representative
Job Highlights:
Location: Fully Remote Opportunity
Position: Hybrid Lab Dispatcher and Customer Service Representative - Overnight Shift (Monday to Friday, 10:00 PM - 6:30 AM Central Time)
Compensation: Competitive Salary and Benefits Package
Company: TridentCare, a Leading Healthcare Organization
Start Date: Immediate Openings Available for the Right Candidates
We are seeking a highly skilled and dedicated individual to fill a unique hybrid role as a Lab Dispatcher and Customer Service Representative. As a key member of our team, you will be responsible for coordinating laboratory orders, providing exceptional customer service, and ensuring seamless communication between facilities, technicians, and ordering physicians.
Key Responsibilities:
Accurately document changes to orders and coordinate estimated time of arrival (ETA) with technicians and facilities
Confirm receipt of dispatched orders with technicians and facilitate reassignment of orders as needed
Provide exceptional customer service, responding to inbound calls and resolving issues in a timely and professional manner
Collaborate with facilities to schedule and reschedule orders, ensuring efficient and effective service delivery
Requirements:
High School Diploma or GED required
Proficient to expert-level proficiency in Microsoft Office software
Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, call center environment
Ability to focus on tasks and maintain attention to detail in a busy setting
Work-From-Home Requirements:
Private workspace with minimal distractions and external sounds
High-speed internet connection (fiber or cable recommended) to support VoIP communications
Access to a PC (not Chromebook) to run TridentCare's Network Performance Test
Join Our Team!
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a valued member of our team, you will have the chance to make a meaningful impact and contribute to the success of our organization.
We Want to Hear From You!
Don't miss out on this opportunity to join a dynamic team and build a rewarding career. Apply today and take the first step towards a brighter future!
Apply Now
Apply Now
Location: Fully Remote Opportunity
Position: Hybrid Lab Dispatcher and Customer Service Representative - Overnight Shift (Monday to Friday, 10:00 PM - 6:30 AM Central Time)
Compensation: Competitive Salary and Benefits Package
Company: TridentCare, a Leading Healthcare Organization
Start Date: Immediate Openings Available for the Right Candidates
We are seeking a highly skilled and dedicated individual to fill a unique hybrid role as a Lab Dispatcher and Customer Service Representative. As a key member of our team, you will be responsible for coordinating laboratory orders, providing exceptional customer service, and ensuring seamless communication between facilities, technicians, and ordering physicians.
Key Responsibilities:
Accurately document changes to orders and coordinate estimated time of arrival (ETA) with technicians and facilities
Confirm receipt of dispatched orders with technicians and facilitate reassignment of orders as needed
Provide exceptional customer service, responding to inbound calls and resolving issues in a timely and professional manner
Collaborate with facilities to schedule and reschedule orders, ensuring efficient and effective service delivery
Requirements:
High School Diploma or GED required
Proficient to expert-level proficiency in Microsoft Office software
Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, call center environment
Ability to focus on tasks and maintain attention to detail in a busy setting
Work-From-Home Requirements:
Private workspace with minimal distractions and external sounds
High-speed internet connection (fiber or cable recommended) to support VoIP communications
Access to a PC (not Chromebook) to run TridentCare's Network Performance Test
Join Our Team!
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a valued member of our team, you will have the chance to make a meaningful impact and contribute to the success of our organization.
We Want to Hear From You!
Don't miss out on this opportunity to join a dynamic team and build a rewarding career. Apply today and take the first step towards a brighter future!
Apply Now
Apply Now