[Remote] Outbound Call Specialist

Note: The job is a remote job and is open to candidates in USA. Sonova Group is an international hearing healthcare innovator, part of AudioNova, dedicated to helping people enjoy the delight of hearing. They are seeking an Outbound Call Specialist to make outbound calls, schedule patient appointments, and maintain consumer information using a CRM system.ResponsibilitiesOutbound calling on assigned warm and new potential leadsScheduling patient appointments using a call script for multiple types of leadsCollect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) systemAnswer return inbound calls as needed after initial outbound contactMaintain quality service by following organizational standard operating proceduresMaintain and exceed daily, weekly and monthly appointment (conversion) quotasTake inbound call overflow as needed to maintain overall Contact Center client service levelsLearn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our CompanyCollaborate with Patient-Facing Clinical staff and hearing care professionalsDemonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workersContribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivityOther duties as assignedSkillsOne year call center experience & upsellingComfortable with fast paced inbound and outbound calls (130-150 per day)A dedicated (quiet) work from home environmentMust provide your own WiFi6+ months established inside sales and Call Center experienceTarget driven and goal orientedComfortable with making an average of up to 150 sales calls per day to cold and warm leadsExcellent interpersonal communication skillsAbility to manage time effectively while multitasking in a fast-paced environmentEffectively manage objection and rejectionProfessional telephone etiquette skillsHighly motivated with a willingness to be coachedStrong problem-solving and organizational skillsIntermediate MS Word and Excel working knowledgeProficient order entry speedHigh School diploma or equivalent requiredCall center: 1 year (Required)Upselling: 1 year (Required)BenefitsMedical, Dental, Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday Time401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceWork from homeCompany OverviewAround 25% of the world’s population is living with hearing loss. It was founded in 1947, and is headquartered in Stäfa, CH, with a workforce of 10001+ employees. Its website is http://www.sonova.com.



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