[Remote] Operator

Note: The job is a remote job and is open to candidates in USA. Birch Gold Group is a leading national dealer of precious metals, helping Americans diversify their savings with physical gold and silver. The Operator will primarily answer phones and provide information and assistance to other departments while implementing administrative systems and monitoring projects.ResponsibilitiesAnswer multi-line telephone system, determine caller’s needs and route to appropriate department/personHandle multiple calls simultaneously while maintaining accuracy, professionalism, and composureAssess and prioritize calls based on urgency and importanceTransfer calls to the appropriate department/person with accurate, relevant informationNotate call details, including reason for call, issues raised, and any updated contact information caller providedMaintain a high level of service quality and customer satisfactionFollow established procedures to assign leads to sales personnel accurately and timelyProvide callers with information such as company address, company fax numbers, company website and other related informationData entry into CRM systemAssist with other related duties as neededSkillsAnswer multi-line telephone system, determine caller's needs and route to appropriate department/personHandle multiple calls simultaneously while maintaining accuracy, professionalism, and composureAssess and prioritize calls based on urgency and importanceTransfer calls to the appropriate department/person with accurate, relevant informationNotate call details, including reason for call, issues raised, and any updated contact information caller providedMaintain a high level of service quality and customer satisfactionFollow established procedures to assign leads to sales personnel accurately and timelyProvide callers with information such as company address, company fax numbers, company website and other related informationData entry into CRM systemAssist with other related duties as neededExhibit good listening and comprehensionExpress ideas and thoughts in written formExpress ideas and thoughts verballyKeep others adequately informedSelect and use appropriate communication methodsCommit to doing the best job possibleFollow instructionKeep commitmentsMeet attendance and punctuality guidelinesRespond to requests for service and assistanceTake responsibility for own actionsIntegrate changes smoothlyPlan for additional resourcesPrioritize and plan work activitiesSet goals and objectivesUse time efficientlyWork in an organized mannerFoster quality focus in othersImprove processesMeasure key outcomesSet clear quality requirementsSolicit and apply customer feedbackAdapt to new technologiesDemonstrate required skillsKeep technical skills up to dateTroubleshoot technological problemsUse technology to increase productivityThe working conditions of this position include working in a remote fashion and autonomous environmentThe environment must be free of distractions and provide a space to conduct business in a confidential mannerAble to work autonomously as well as collaboratively with team in a remote environmentBenefitsMedicalDentalVision401kVacation: 2 weeks paid annually, up to 3Paid HolidaysAnnualized Performance BonusRemote Flexibility: Work from HomeCompany OverviewBirch Gold Group is a precious metals dealer, with a wide selection of gold and silver, and a skilled customer relations staff. It was founded in 2003, and is headquartered in Burbank, California, USA, with a workforce of 51-200 employees. Its website is https://www.birchgold.com/.



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