[Remote] Operations Support Team Delivery Specialist

Note: The job is a remote job and is open to candidates in USA. Alight is a company focused on empowering clients to build a healthier and more financially secure workforce. The Operations Support Team Delivery Specialist will manage complex operational tasks, support end-to-end operations, and collaborate cross-functionally to ensure accurate and compliant outcomes. Responsibilities Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts Participating in onboarding, training delivery, coaching, and continuous improvement initiatives Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers Skills Possess good written and verbal communication skills, including presentation and stakeholder communication Demonstrate proven time management and prioritization skills to consistently meet deadlines Have experience supporting small to medium operational projects and service delivery Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes Benefits Health, dental and vision coverages starting Day One Wellbeing programs Retirement plans with contribution matching Generous time off Parental leave Continuing education Career growth opportunities Company Overview Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations. It was founded in 2018, and is headquartered in The Woodlands, Texas, USA, with a workforce of 5001-10000 employees. Its website is