[Remote] Operations Specialist (Fully Remote)

Note: The job is a remote job and is open to candidates in USA. Planet Depos is a company seeking an Operations Specialist to ensure timely communication and operational accuracy in a fast-paced environment. The role involves monitoring urgent communications, managing after-hours calls, and maintaining strong relationships with clients and vendors to deliver exceptional service. Responsibilities Monitor and promptly respond to urgent emails received in public folders (Client Services, Video, Domestic & International Scheduling, Calendar, Billing, Transcription, and Technical Support) during non-business hours; resolve matters through completion and communicate required follow-up to appropriate Department Managers Answer and manage calls received through the after-hours emergency line; ensure issues are handled through resolution and escalate or coordinate follow-up with Department Managers as needed Build and maintain strong working relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors by demonstrating professionalism, expertise, and a proactive, solutions-oriented approach Identify and assign appropriate resources to cover urgent or time-sensitive job requests Format, review, and distribute rough draft transcripts to clients and accurately process final transcripts in accordance with company standards Provide cross-functional support to other departments by assisting with calls and email volume during peak periods or as operational needs arise Maintain current knowledge of all Operations Department protocols and perform foundational functions across departments to effectively respond to emerging client needs Accurately document and review Job Notes within ReporterBase to ensure complete and up-to-date records Perform additional duties and responsibilities as assigned Skills Strong customer service foundation Exceptional technical and communication skills Ability to perform effectively under pressure Demonstrates sound judgment and discretion Ability to act decisively in critical situations Quickly grasps technical concepts Applies analytical thinking Resolves issues efficiently and professionally Monitors and responds promptly to urgent emails Answers and manages calls received through the after-hours emergency line Builds and maintains strong working relationships with clients and vendors Identifies and assigns appropriate resources for urgent job requests Formats, reviews, and distributes rough draft transcripts Accurately processes final transcripts Provides cross-functional support to other departments Maintains current knowledge of Operations Department protocols Accurately documents and reviews Job Notes within ReporterBase Benefits Medical Dental Vision Voluntary Term Life Insurance Voluntary Whole Life Insurance Voluntary Long Term Disability PTO Paid Holidays 401(k) Employee Assistance Program (EAP) Company Overview Planet Depos is a legal services company specializing in court reporting, videography, and video conferencing services. It was founded in 2008, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is