[Remote] Operations Lead

Note: The job is a remote job and is open to candidates in USA. Acena Consulting is a fast-growing professional services company specializing in R&D tax credits and cost segregation studies. The Operations Lead is responsible for overseeing the end-to-end journey of client engagements and leading talent acquisition efforts to support the team's growth. Responsibilities Oversee R&D studies from initiation to final delivery, focusing on a strict 30-day report turnaround Partner with accounting to manage invoicing, ensuring accuracy and maintaining AR targets of < 30 days Oversee the progression of R&D studies from initiation through final report delivery Track project timelines and ensure deadlines are met, with a focus on 30-day report turnaround Review and finalize reports to ensure completeness and quality standards are met Monitor and update Align Scoreboard Key Performance Indicators (KPIs) to ensure our KPIs and SMART goals are accurately reflected and met Collaborate with cross-functional teams to support workflow efficiency and project success Identify bottlenecks and implement scalable improvements to enhance the client experience and internal efficiency Provide operational support to team members as needed to achieve company objectives Manage job postings, screen incoming resumes, and coordinate the interview pipeline to ensure we bring in top-tier "Team Members." Design and execute a seamless onboarding process that ensures new hires have the tools, training, and cultural immersion they need to succeed from Day 1 Maintain internal SOPs and training materials, acting as the primary resource for team administrative needs Skills 1–3 years of experience in operations, project coordination, or a related field Direct experience in recruiting coordination or HR administration Strong organizational and time management skills with the ability to manage multiple projects simultaneously Excellent attention to detail and commitment to accuracy Exceptional written and verbal communication skills; you must be able to represent Acena professionally to both high-level clients and potential job candidates Ability to work collaboratively in a fast-paced, team-oriented environment The ability to vet candidates not just for skills, but for 'culture fit' within our enthusiastic and supportive team environment Ability to pivot quickly between technical project tracking and people-focused tasks (like interviewing or onboarding) Proficiency in project management and CRM tools (e.g., Asana, HubSpot, QuickBase) Strong problem-solving skills with a proactive approach to identifying solutions Commitment to delivering a high-quality client experience A willingness to 'wear many hats' as the company grows and evolving business needs arise 1–3 years of experience in operations, project coordination, or a related field preferred Direct experience in recruiting coordination or HR administration is highly preferred Company Overview Acena Consulting is your expert research and development tax credit partner. It was founded in 2009, and is headquartered in Westlake Village, California, USA, with a workforce of 2-10 employees. Its website is