[Remote] Operations IT Analyst I (Remote)

Note: The job is a remote job and is open to candidates in USA. Vericast is a financial institution performance partner that helps banks and credit unions enhance growth and efficiency through data and technology. The Operations IT Analyst I is responsible for executing IT operations processes, ensuring the stability of IT service delivery, and managing incident resolution and scheduled tasks. Responsibilities Execute IT infrastructure and application support tasks according to documented procedures (40%) Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%) Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%) Responsible for managing and maintaining Standard Operating Procedures manuals (20%) Skills 1+ years of experience in an IT-related field required B.S. or B.A. in Computer Science preferred ITIL v3 or v4 Foundations Certification preferred Demonstrate knowledge with IT Service Management tools (HP Service Manager, Service Now, Cherwell, etc.) Demonstrate knowledge executing documented troubleshooting processes Demonstrate knowledge with IT Event Management tools (CA Spectrum / Unicenter, HP OM, SolarWinds, etc.) to identify and triage events for action a plus Demonstrate knowledge with one or more of the following technologies: Windows Server 2010+, Mainframe (zOS, JCL, etc.), Control-M job scheduling, Storage or Backup systems (IBM, EMC, etc.) Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.) Ability to work shifts including nights and/or weekends Exhibit strong verbal and written communication skills Ability to work in a collaborative, dynamic team environment and interact at all levels Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills Company Overview Vericast engages in automotive, marketing, advertising, e-commerce, telecom and intelligent media services. It was founded in 1897, and is headquartered in San Antonio, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Vericast has a track record of offering H1B sponsorships, with 3 in 2024, 2 in 2023, 9 in 2022, 5 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.