[Remote] Operations and Customer Relations Coordinator

Note: The job is a remote job and is open to candidates in USA. Minor Figures is a company focused on creating innovative, plant-based products for a more delicious future. They are seeking an Operations and Customer Relations Coordinator to ensure seamless operations, manage customer interactions, and support the team in a fast-paced environment. Responsibilities Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers Entering and communicating sales orders + Sample orders in ERP + Chat tool Facilitating Ecommerce orders, processes and relationships, including Amazon Fielding customer feedback from website inquiries and social media Compiling customer feedback data to inform company strategy Partnering with Global Marketing team on company messaging Escalating customer feedback to the appropriate departments Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made Designing and maintaining clear operational guides to ensure consistency of operations Skills Candidates must reside in one of the following states: CO, TX, IL, MN Time management, prioritization and multitasking abilities Attention to detail and accuracy Great problem solving skills / Process Orientation Strong communication and interpersonal skills Quick learner Super-organized individual who thrives in a fast-paced environment Ability to collaborate effortlessly with others Experience working in customer service preferred Experience in Ecommerce preferred Benefits Health, Dental, Vision and Life Insurance plans 15 days vacation, 14 days paid holiday Employee share options scheme, available to all full time employees. 1 day paid leave to support a cause of your choice through volunteering or activism 401(k) retirement plan with company match Paid Parental leave policy Flexible working to meet the needs of the role Access to the Calm app Flexible CoWorking Spaces across the US Company Overview Minor Figures is a cold brew coffee that aims to make cold brew more accessible whilst upholding the quality and values. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is