Remote Online Technology Support Specialist - Travel Industry Expert
Join Our Team and Provide Exceptional Support to Travelers Worldwide
We're seeking a highly skilled and experienced Online Technology Support Specialist to join our team at World Travel, Inc. As a remote worker, you will provide top-notch technical support to our clients and internal teams, ensuring seamless navigation of our online booking tools, including Concur Travel, Deem, GetThere, TravelBank, and our WorldMobile App.
Key Responsibilities:
Deliver courteous, timely, and accurate issue resolution to customers via phone, email, and chat functionality
Provide expert navigation, troubleshooting, and solutions for inquiries concerning all online booking tools
Assist customers with online tool navigation, password resets, and building profiles
Troubleshoot and resolve technical issues efficiently
Organize daily tasks to prioritize client support calls, chats, and emails
Open service desk tickets to report online issues and ensure prompt resolution
Stay up-to-date on online tool releases, product enhancements, and current events related to the travel industry
Support customers with World Travel, Inc. proprietary tools
Requirements:
1-3 years of experience using Concur Travel, Deem, GetThere, and TravelBank
1-3 years of experience with Sabre or Apollo Global Distribution System (Cryptic/Graphical capability preferred)
1-3 years of customer service experience
Bachelor's Degree or equivalent preferred
Minimum 5 years of work experience in a travel agency setting
Expert Microsoft Office skills
Competency and Position Requirements:
Excellent written and verbal communication skills, particularly with a customer service focus
Comfortable and professional in customer-facing situations
Independent worker who is a self-starter and willing to learn
Strict attention to detail
Ability to work in a fast-paced, stressful environment
Technical aptitude
What We Offer:
Competitive salary ($48,000.00 per year)
Comprehensive benefits package, including:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Flexible 8-hour shift schedule
Opportunity to work with a friendly and dynamic team
How to Apply:
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Even if you don't feel like a perfect match, we'd still love to hear from you.
Apply Now
Apply Now
We're seeking a highly skilled and experienced Online Technology Support Specialist to join our team at World Travel, Inc. As a remote worker, you will provide top-notch technical support to our clients and internal teams, ensuring seamless navigation of our online booking tools, including Concur Travel, Deem, GetThere, TravelBank, and our WorldMobile App.
Key Responsibilities:
Deliver courteous, timely, and accurate issue resolution to customers via phone, email, and chat functionality
Provide expert navigation, troubleshooting, and solutions for inquiries concerning all online booking tools
Assist customers with online tool navigation, password resets, and building profiles
Troubleshoot and resolve technical issues efficiently
Organize daily tasks to prioritize client support calls, chats, and emails
Open service desk tickets to report online issues and ensure prompt resolution
Stay up-to-date on online tool releases, product enhancements, and current events related to the travel industry
Support customers with World Travel, Inc. proprietary tools
Requirements:
1-3 years of experience using Concur Travel, Deem, GetThere, and TravelBank
1-3 years of experience with Sabre or Apollo Global Distribution System (Cryptic/Graphical capability preferred)
1-3 years of customer service experience
Bachelor's Degree or equivalent preferred
Minimum 5 years of work experience in a travel agency setting
Expert Microsoft Office skills
Competency and Position Requirements:
Excellent written and verbal communication skills, particularly with a customer service focus
Comfortable and professional in customer-facing situations
Independent worker who is a self-starter and willing to learn
Strict attention to detail
Ability to work in a fast-paced, stressful environment
Technical aptitude
What We Offer:
Competitive salary ($48,000.00 per year)
Comprehensive benefits package, including:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Flexible 8-hour shift schedule
Opportunity to work with a friendly and dynamic team
How to Apply:
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Even if you don't feel like a perfect match, we'd still love to hear from you.
Apply Now
Apply Now