[Remote] Online Onboarding Consultant

Note: The job is a remote job and is open to candidates in USA. TRADER is a Canadian leader in digital automotive solutions, and they are seeking an Online Onboarding Consultant to join their AutoSync team. This role focuses on the implementation and integrations for new customer onboarding, ensuring timely delivery and configuration of software and marketplace products.ResponsibilitiesAssist clients and Project Managers in the initial setup and installation of the softwareConfigure settings that align with product requirements and workflowsEnsure data migration of inventory and/or customer files is seamless and accurateCollaborate with management, development, and project teams to resolve complex problems or issues that arise during the onboarding processBuild and maintain strong relationships internally and with clients to ensure satisfaction and retentionSkillsPost-Secondary Education1+ years of experience in implementation, onboarding, or integration specialist type rollsOR1+ years of experience in a client services/client support rollExperienced in handling and troubleshooting data in Excel (VLOOKUP, index match, nested formulas, goal seek, manipulating data, etc.)Bilingual (French/English)Must be extremely organized, detail-oriented, and capable of self-managing and multitasking in a fast paced, cross functional environmentRequires strong customer focus, organizational skills, respect for others, and adaptable to changeExcellent communication skills- comfort level with all levels of management and large project teamsStrong problem-solving skills, analytical capabilities, managing process and collaboration skillsMust have attention to detail, a commitment to quality and be results driven and customer focusedExperience in automotive-related sales or SaaS is a benefitExperience managing web technology, back-end, application, content integration projects as well as experience with projects involving mobile, social, SEO/SEM, CRM, and digital retailing solutionsBenefitsGym discountsEmployee and Family Assistance programVirtual wellness eventsConferences & training budgetRegular internal training programsFinancial planning with 3% matching PensionCompetitive salaryAnnual bonus structureCompany OverviewAutoTrader is the largest and most trusted automotive marketplace in Canada. It was founded in 1975, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://go.trader.ca.



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