[Remote] Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Tithe.ly is a fully remote tech company dedicated to serving churches worldwide. The Onboarding Specialist will lead churches through the onboarding process, ensuring a successful adoption of Tithe.ly products and fostering strong customer relationships. Responsibilities Lead churches through a successful launch across Tithe.ly products, including Giving, Apps, ChMS, Sites, and add-ons Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts Support onboarding through a mix of: 1:1 video meetings Phone calls Email and inbox support Webinars and other onboarding activities as needed Support retention efforts by engaging customers who are at risk of cancellation Position and sell Premium Onboarding for customers who want continued, guided high-touch support Coordinate smooth handoffs to long-term or lifetime care services for high-value customers Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero Skills Experience in a customer-facing role Experience leading live customer interactions via video, phone, or chat Customer Success experience in a SaaS environment Experience with church management systems (ChMS), giving platforms, or related technology Experience supporting retention or upselling premium services Experience hosting webinars or group trainings Benefits Health, dental, and vision coverage for you and your family Life and disability insurance Retirement matching Paid time off And more Company Overview Tithe.ly is an all-in-one digital platform built to help churches grow, give, and engage. It was founded in 2015, and is headquartered in Nashville, TN, US, with a workforce of 51-200 employees. Its website is