[Remote] Onboarding & Education Associate

Note: The job is a remote job and is open to candidates in USA. Relo Metrics is an AI-powered, fast-growing global SaaS company that helps clients optimize the value of their sports sponsorship investments. The Onboarding & Education Associate will support onboarding operations, training content, and customer education programs, ensuring high-quality delivery across workflows.ResponsibilitiesAssist in gathering and documenting client goals, onboarding requirements, and key success metrics in coordination with O&E Consultants, Customer Success, and Sales teams to ensure onboarding efforts are well-informed and consistentSupport Consultants in managing onboarding timelines, helping to track milestones, maintain project documentation, coordinate scheduling, and flag potential delays to ensure on-time delivery of contractual commitmentsAssist in the upkeep, organization, and ongoing optimization of training and curriculum materials, ensuring content remains accurate, accessible, and aligned with product updates and customer needsProvide operational support to help deliver a consistent customer first-touch experience, contributing to the processes and tools that underpin platform adoption and long-term retentionAssist in coordinating with internal teams — including Sales, Customer Success, and Product — to gather updates needed to keep training materials current, relevant, and aligned with evolving business goalsContribute to the build-out and ongoing maintenance of the Relo Certification program by helping to organize content, track learner progress, manage program logistics, and support delivery across onboarding and ever boarding stagesHelp introduce new training content and maintain existing materials, performing quality checks to ensure accuracy, consistency, and relevance across the full library of training resources and self-serve assetsSupport the tracking of training engagement and certification data, compiling structured reports and contributing to analysis that informs ongoing improvements to the enablement programLeverage AI tools and established technology platforms to improve the efficiency, consistency, and scalability of onboarding and educational workflows, supporting the team's ability to grow and serve an expanding customer baseSkills1–2 years of relevant experience in a customer success, project coordination, content management, training support, or similar roleExperience in or strong interest in a SaaS, data analytics, or technology-driven environmentStrong organizational skills with the ability to manage multiple workstreams and track progress across projectsHigh attention to detail with a willingness to take initiative and ownership of assigned tasksComfortable working with data and using tools to track, compile, and report on outcomesDetail-Oriented – strong organizational skills with the ability to manage multiple tasks, track content updates, and maintain accuracy across competing prioritiesReliable – you consistently meet deadlines, show up on time, and deliver on your commitmentsAdaptable and Solutions-Focused – you are open to change and can adjust to shifting priorities or unexpected challenges, embracing new technologies and methodologies as they ariseCollaborative – you thrive in team environments and communicate clearly and proactively with colleagues across functionsStrong written and verbal communication skillsFamiliarity with AI, LMS or other technology toolsKnowledge of international sports and social media platformsExperience with knowledge management or project toolsCompany OverviewRelo Metrics is an AI-powered sponsorship analytics and data platform. It was founded in 2018, and is headquartered in Santa Monica, California, USA, with a workforce of 11-50 employees. Its website is https://relometrics.com.



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