[Remote] Network Operations Center Technician I

Note: The job is a remote job and is open to candidates in USA. RedHelm is a technology solutions provider focused on partnership, precision, and protection. They are seeking a Network Operations Center Technician (Tier 1) to monitor, troubleshoot, and maintain managed services platforms, ensuring proactive issue resolution and customer support. Responsibilities Utilize and monitor various support tools to proactively assist clients with outages and performance issues Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required Install software, patches, and updates on servers and workstations following change control standards Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations Communicate with internal teams and customers, keeping them informed of ticket progress and service updates Ensure adherence to Ideal Integrations’ operational standards and best practices Skills 1-3 years of experience in a NOC or IT support role Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems Strong troubleshooting experience with LAN/WAN networking technologies 1-3 years of experience with MS Windows workstations Strong analytical and communication skills, with a customer service mindset Ability to multi-task and adapt to a dynamic, fast-paced environment Familiarity with backup solutions and disaster recovery processes Knowledge of firewalls, network security, and cloud-based services Experience working with Remote Monitoring and Management (RMM) tools Benefits Remote work flexibility Opportunities for career growth, training, and certification support Company Overview Formerly 1Path, Ideal Integrations, and Blue Bastion. Now RedHelm. RedHelm delivers Security-First IT Management. It was founded in 1997, and is headquartered in Kennesaw, Georgia, USA, with a workforce of 201-500 employees. Its website is