[Remote] Network Engineering Intern – Help Desk Support 1490

Note: The job is a remote job and is open to candidates in USA. Softgic is seeking a proactive, communicative, and growth-oriented Help Desk Support Intern to gain hands-on experience in a real-world IT environment. The role is primarily focused on technical support through service tickets, issue resolution, escalation, and effective communication with internal teams. Responsibilities • Provide first-level help desk support via service ticketing systems • Monitor, troubleshoot, and escalate technical issues when necessary • Communicate clearly with internal teams to ensure timely issue resolution • Assist in evaluating new application ideas • Review Active Directory, including old and administrative accounts • Support the organization and maintenance of file server data structures • Document network environments and assist with writing SOPs • Assist with installation of network equipment (racks, cabling, hardware) • Participate in field visits and support network engineers as needed Skills • Strong communication and customer service skills • Eagerness to learn and openness to guidance and feedback • Ability to recognize when to escalate issues and ask for support • Self-motivated, responsible, and collaborative team player • Comfortable working independently • Proficiency with Microsoft tools and basic IT troubleshooting • Understanding of IP networking, Ethernet concepts, and the OSI model • Familiarity with Active Directory • Exposure to cloud platforms (Azure and/or AWS) • Basic cloud troubleshooting or migration support experience • Experience with technical documentation and SOP writing Company Overview • We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes. It was founded in 2011, and is headquartered in Sabaneta, Antioquia, COL, with a workforce of 51-200 employees. Its website is Apply tot his job