[Remote] MSC Infrastructure Engineer

Note: The job is a remote job and is open to candidates in USA. ePlus is a company that values technology as a people business, and they are seeking a Managed Services Center (MSC) Infrastructure Engineer. In this role, you will provide network, security, and systems support to maximize stability and functionality within the production environment, while also managing projects and troubleshooting issues. Responsibilities Manage projects and tasks, as assigned, including: Tool replacement and upgrades Maintain accurate data set in tools Deploying new networks Integrating tools and authentication methods Hardware upgrades and replacements Creating and updating documentation Perform network/systems support in a Managed Services Center environment Troubleshoot, isolate, and diagnose common problems network/systems problems, either alone or as part of a team Resolve and manage problems effectively and immediately Work in a team environment 7x24x365 with the ability to function independently and discretely during rotating shift work Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution. Follow- through until problems are resolved Focus on building your own high-level technical skills including building a strength in coding and automation techniques Ability to work overnight shifts on a weekly rotating schedule Ability to work remotely and still provide a professional communication experience Skills High school diploma required 1-2 years of networking experience CCNA upon hire or within 6 months of employment Experience/training on one or more of the following: Cisco LAN and WAN Devices, Fortinet Infrastructure systems, RHEL Linux Practical knowledge of Enterprise Networking concepts Excellent oral and written communications skills Strong troubleshooting and performance tuning skills Experience/training on one or more of the following: Cisco IOS-XE, IOS-NX, Fortinet infrastructure devices, Windows Server and RHEL Linux Ability to work overnight shifts on a weekly rotating schedule Ability to work remotely and still provide a professional communication experience College degree preferred CCNA Certification or NSE3 or working towards preferred Benefits 401(k) eligibility Employee stock purchase program Various paid time off benefits, such as vacation, sick time, and personal leave Company Overview ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ePlus inc. has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 4 in 2024, 5 in 2023, 9 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.