[Remote] Mom & Baby Customer Experience Representative

Note: The job is a remote job and is open to candidates in USA. Aeroflow Health is dedicated to supporting mothers through pregnancy and postpartum. The Mom & Baby Customer Experience Representative role focuses on providing compassionate support to patients regarding their benefits and orders, while maintaining a high-quality patient experience.ResponsibilitiesAnswer inbound calls from patients about:Breast pumps and accessoriesInsurance coverage and benefitsOrder status and next stepsMaternity and postpartum productsProvide clear, compassionate supportDocument interactions accuratelyNavigate multiple systems during live callsSupport a high-quality patient experienceEmployee has an individual responsibility for knowledge of and compliance with laws, regulations, and policiesCompliance is a condition of employment and is considered an element of job performanceMaintain HIPAA/patient confidentialityRegular and reliable attendance as assigned by your scheduleOther job duties assignedSkillsStrong communication skills (verbal and written)Comfortable handling high call volumeConfident using multiple systems at onceFamiliarity with Google Workspace (Docs, Sheets, Gmail, Chrome)High school diploma or equivalentDocument interactions accuratelyNavigate multiple systems during live callsSupport a high-quality patient experienceEmployee has an individual responsibility for knowledge of and compliance with laws, regulations, and policiesCompliance is a condition of employment and is considered an element of job performanceMaintain HIPAA/patient confidentialityRegular and reliable attendance as assigned by your scheduleOther job duties assigned1+ year of customer service experience preferredSpanish Speaking a plusBenefitsHealth Plans with FSA or HSA optionsDentalVision InsuranceOptional Life Insurance401K with Company Match12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)Additional Parental benefits to include fertility stipendsFree diapersBreast pumpPaid HolidaysPTO Accrual from day oneEmployee Assistance ProgramsCompany OverviewAeroflow Health is recognized as a premier provider of durable medical equipment (DME). It is a sub-organization of Aeroflow Breastpumps. It was founded in 2001, and is headquartered in Asheville, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://aeroflowhealth.com/.



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