[Remote] Mid-Market Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Unit21 is dedicated to fighting financial crime by building AI tooling for efficient detection and investigation. They are seeking a Customer Success Manager to drive value across their mid-market customer base, focusing on customer relationships, strategy, and process development. Responsibilities Act as the main point of contact for a set group of our SMB customers Leverage technology and tooling to create thoughtful and impactful engagements with customers Identify opportunities for growth, with the ability to storytell business impact Leverage meetings and different engagement styles to create broad and deep relationships in order to understand success criteria and help tell the story of Unit21’s value to a business Act as a customer advocate internally, bringing trends and feedback to the team backed by data Create a direct impact on Unit21’s customer experience and growth! Skills 1-3(+) years of customer facing experience with a strong focus on retention and driving account strategy Experience managing complex retention and upsell opportunities, with the ability to lead negotiations for accounts $20-100k ARR Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects Ability to build long-lasting relationships with various team members and roles, internally and externally, with the ability and willingness to travel to see customers on-site as required A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process, leveraging AI and available tooling Outstanding organization skills, and an ownership mindset demonstrated by strong work ethic Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business Bachelor's degree Experience in FinTech, AML or fraud Benefits Competitive salary and pre-IPO equity 100% company-paid medical, dental, and vision insurance (employee) Unlimited PTO and generous leave programs 401(k), learning & development stipend, and home office setup support Company Overview The leader in AI Risk Infrastructure for fraud & AML. Detection, investigation, & decisioning in one intelligent solution. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is