[Remote] Membership Specialist

Note: The job is a remote job and is open to candidates in USA. Honeydew is building a platform for accessible skin treatments and is seeking a Full-Time Membership Specialist to support members remotely. The role involves responding to inquiries, managing sensitive situations, and ensuring a smooth experience for patients. Responsibilities Respond to all membership emails within a 4-hour window during business hours Monitor and respond to questions in Slack from members or internal teams De-escalate and professionally handle emotionally sensitive inquiries from patients or members Troubleshoot account access, billing, and membership status issues Maintain clear documentation of interactions and flag any trends or issues Communicate with internal teams as needed to resolve complex issues Uphold privacy, empathy, and professionalism in every interaction Skills Customer service experience Proven ability to de-escalate tense or emotional situations with empathy and clarity Excellent written communication skills—clear, kind, and concise Reliable, self-directed, and able to work independently Ability to manage time and prioritize while meeting the required 4-hour response window Zendesk Experience Customer retention experience Dispute resolution experience Benefits Full remote flexibility Direct impact you can measure Ability to grow within the company $100 monthly tech stipend Free Honeydew membership Direct access to new dermatology treatments 20% off Honeydew products Bi-monthly get togethers Peer-to-peer recognition through Motivosity Health insurance & HSA match 401(k) retirement savings with employer match Unlimited time off Company Overview Honeydew is a platform providing people access to dermatology care and science-backed skin treatments It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is