[Remote] Membership Retention Agent

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, seeking a Membership Retention Agent. This role involves making outbound calls to lapsed members to renew memberships and requires a strong ability to sell and resolve issues during the sales process. Responsibilities Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership Invoice memberships sold and process payments Maintain up-to-date, working knowledge of membership products, features and benefits Perform all other duties and responsibilities as assigned or required Work focuses on the ability to sell memberships During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues Occasionally matters need to be referred to supervision for resolution Skills High school diploma/GED Professional communication skills, both written and oral Demonstrate ability to prioritize tasks and assignments Proficiency in Microsoft Office software, including Outlook, Word and Excel College degree 1-3 years sales experience Benefits Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Overview AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is